Seamless change channels during engagements, delight your customers by putting their needs first.
Intuitive, integrated chat panel with canned responses and customer tags, improving agent efficiency.
UpDay CIC provides the best tools for agents to serve customers by integrating chat and support UI. It instantly recognizes customers with 360 degree view, empowering agents to resolve inquiries, with a personal touch, the very first time.
UpDay gives you instant insight on your customers sales opportunities, orders, enquiries, issues, complaints, communication history, and more all in one place.
Search from a text box and UpDay will match the related results about your customers. Organize customer data in an intuitive way and take action immediately.
Make use of our out-of-the-box communication channels and message templates, you write your message once and we will generate personalized messages for you.
Say goodbye to searching for solutions and documents here and there. Build your own knowledge database to provide faster responses and better answers to your customers now.
* $0.07 USD per additional SMS
*$0.07 USD per additional SMS
**Taiwan: $290 TWD, Hong Kong: $78 HKD, Singapore: $13.5 SGD per user per month